Electric Customer Service

Whether you are a new customer or a returning customer, we want to provide you with service as quickly and conveniently as possible.  

Service Sign Up
Welcome to Lansdale Borough, we look forward to provide you with efficient and effective service.  Twenty-four hours notice must be given to the electric department to have service turned on at your property during normal business hours. New owners must contact our Customer Service Department prior to their property settlement. Business owners will need to contact the Customer Service Department to identify the amount of their security deposit; owners must then come sign up for electric services, in person, by making a security deposit with proper photo identification.  Electric bills are to be paid within 20 days of the billing date.

Service Disconnect

We are sorry to see you go, but enjoyed the opportunity to serve you.  A minimum of twenty-four hour notice is required to terminate service; to disconnect please contact the Customer Service Department at 215-368-1691 8:30 am - 4:30 pm Monday through Friday.  

Refundable Deposit


Tenants / renters must contact our Customer Service Department to have the electric service transferred into their name. Please be advised that a deposit of $200.00 is required before service can be connected.  And a $300.00 deposit is required for all new tenants/renters with electric heat. All deposits earn interest and are held until the customer moves out of the Borough.  

Reconnections


You will be charged a minimum of $50 for all reconnections that occur during normal business hours.  An $85 fee is charged for reconnections outside of normal business hours.  Anyone wishing to obtain an electric certification will need to pay a fee of $20.

Payment


Visit our online utility billing page for online payment information, or read through the Budget Billing Application and Agreement.

Medical Certification Form


If you medically cannot have your electric service interrupted, you must provide certification from a medical doctor to the Borough.  Fill out and submit the Medical Certification Form and return to Customer Service to assure no disruption to your service.