SEPTA Information

  1. SEPTA reminds customers that there are many ways to stay connected and receive updates and information about SEPTA service.

    Online:  http://www.septa.org/
    Twitter:  https://twitter.com/SEPTA_SOCIAL (Customer Service)
    https://twitter.com/SEPTANews (News and Media Updates)
    Phone:  215-580-7800
    SEPTA App:  Available from the App Store or Google Play


Thank you for your assistance in communicating SEPTA service adjustments and other information to your constituents, residents, employees and stakeholders. It has been extremely helpful for our customers and employers to have these messages so prominently shared by your offices. We ask you to follow and keep checking the online and social media resources posted further below in this message, and encourage you to recommend your constituents do the same. SEPTA continues to update the public on its coronavirus efforts online at http://www.septa.org/notice/coronavirus-tips.html.


Adjustments to CCT Service and Application Processes – 

  • Same Day Reservations – Beginning Tuesday, March 24, registered CCT Customers (ADA/Shared Ride) may make same-day reservations to/from select destinations: medical facilities, pharmacies, supermarkets, and food distribution centers. These trips will be provided on a space available basis until further notice. To make a same day trip, you may contact the CCT Control Center at 215-580-7720 or 215-580-7145 then press #2. Standard fares will apply. Advanced reservations will be will continue to be taken as usual.
  • CCT Applications and Functional Assessments – CCT Applications and Functional Assessments – Due to social distancing measures and reduced staffing, SEPTA is unable to process CCT eligibility applications or accept new applications until further notice. Similarly, SEPTA has also suspended all functional assessments. Customers who scheduled functional assessments prior to Monday, March 23 will be contacted by CCT staff and will be deemed eligible for CCT service on a temporary basis until application and functional assessment activities resume.
  • Reduced Fare and Senior Fare Cards – Due to social distancing measures and reduced staffing, SEPTA is unable to process applications for new or replacement Reduced Fare or Senior Key ID Cards until further notice. Additionally, SEPTA reminds all customers that SEPTA Key Senior & Reduced Fare Card processing programs at SEPTA Headquarters and the Accessible Travel Center at Suburban Station remain closed.

    Regional Rail and Transit Continue Operating on Reduced Schedules – 
  • All Transit service (Bus, Trolley, Trackless Trolley, Market Frankford, Broad Street, Norristown High Speed Lines) are operating on a Saturday schedules. These timetables will be in effect 7 days a week, until further notice. Customers should visit the Modified Transit Schedules page for current Bus, Market-Frankford Line, Broad Street Line, Trolley, and Norristown High Speed Line schedules.
  • Regional Rail is operating on enhanced Saturday schedules until further notice. Enhanced Saturday schedules include additional trains or service to destinations not served on regular Saturday schedules. Customers should visit the Regional Rail Service Plan for COVID-19 page for current schedules.

Resources for customers:

+ Transit Schedules – http://septa.org/notice/modified-saturday-schedules.html

+ Regional Rail Schedules – http://septa.org/service/rail/midday-schedule.html

+ SEPTA App – Visit the Apple App Store or Google Play to download the SEPTA App

+ Customized Twitter Service Feeds – https://www.septa.org/alert/twitter.html 

Regional Rail Parking Information – 

  • Monthly Parking Permits – SEPTA is temporarily suspending the provision that requires customers to purchase a Parking Permit each month to maintain their eligibility. Persons eligible in April will remain eligible once travel restrictions are lifted. Customers who purchased an April Parking Permit will receive their May Monthly Parking Permit free of charge. Should travel restrictions be extended, a complimentary Monthly Permit will be provided for a future month. It is not necessary to return your unused April Parking Permit. The option to purchase a Monthly Parking Permit at a Regional Rail Ticket office is also suspended until further notice.
  • Lansdale and Norristown Transportation Center Garages – SEPTA will be suspending operations at its parking garage facilities at Norristown and Lansdale Stations, effective midnight, Monday, March 23, 2020. Exits will remain open for 24 hours to allow customers to remove vehicles parked in the garages. Surface lots parking will remain available at both the Norristown & Lansdale Regional Rail Stations.

Messages from General Manager Leslie Richards to All SEPTA Employees


The following letter was sent to all SEPTA employees and was also posted on the COVID-19 page on SEPTA’s website for customers.


SEPTA asks that riders do their part and refrain from using the system for non-essential purposes. By reserving the system for only those who absolutely need it during this unprecedented crisis, SEPTA can help make sure it provides the safest environment possible for both our riders and employees.


SEPTA also shared the following video from General Manager Leslie Richards thanking all employees – especially frontline employees – for their commitment during this unprecedented time: https://twitter.com/SEPTAPHILLY/status/1242135550099849216