Effective October 2, 2023 the Borough transitioned to a new utility billing system, Xpress Bill Pay. In the month that we've undergone the system transition, it hasn't gone as planned but staff is working diligently to correct any issues related to billing in this first month. All bills are being compared account by account to calculations on the previous system to ensure that bills sent to customers are accurate. In addition to in-house review, we are working with all associated parties to rectify any inconsistencies so that we can provide residents and businesses the same level of service they are accustomed to.
As of November 1, 2023, one full month into the new system, 5,313 electric customers have had a bill generated that will be sent shortly both via regular or e-mail. This number is 60% of all electric customers and we are committed to completing the remaining bills by the end of this week.
We are aware that this transition can be frustrating for our customers, it has been frustrating for us as well, but we appreciate your patience and understanding throughout this process.
If you have any questions you can reach Xpress Bill Pay via email at support@xpressbillpay.com or via telephone at 385-218-0343. Any questions regarding your utility account can be directed to Lansdale Borough Customer Service at 215-368-1691.