Lansdale Borough and the North Penn Water Authority (NPWA) announce that beginning October 20, 2017, Lansdale Borough customers who receive NPWA water will receive a single bill that includes sewer and water charges.
What does this mean for you as a customer? It means that you will now receive one combined bill for sewer and water usage. This joint venture will reduce redundancy in gathering information and in creating customer bills. After October 20, NPWA will issue a single invoice to customers listing the charge for sewer and water along with the total amount due. Customers will make payments to NPWA who will then remit the sewer portion to the Borough. If you are the landlord of a property in Lansdale Borough, please contact NPWA to ensure the combined sewer and water bill is being mailed to the correct address for payment The single invoice process results in more economical and efficient delivery of billing to our customers.
In addition to streamlining the billing process, working in conjunction with NPWA allows for a single point of contact for questions on billing or usage. Lansdale Borough will continue to operate and maintain the sewer system, so customers with sewer emergencies should contact the Borough for assistance.
As with all projects, communication is the greatest asset for success. If you have any questions, comments or concerns we invite you to contact Lansdale Customer Service at 215-368-1691 or NPWA at 215-855-3617. Lansdale Borough and NPWA appreciate your patience as we begin this change and we are here to assist you throughout the entire process.